Booking and Cancellation Policy

Bali Reef Diver TurtleThis Booking and Cancellation Policy is applicable for guests who are booking trips in Bali with The Underwater Tribe.  For guests booking group trips with The Underwater Tribe on Liveaboards or Resorts we will email the specific Booking and Cancellation Policy directly to you.

By paying a deposit for a trip, guests agree to the following Terms and Conditions found within this Booking Policy

Diving and Accommodation Packages

  • Prices are quoted in IDR ( we can issue invoice with USD$ or Euro currency for bank transfer ).
  • Package dives are transferable to night dives and dawn dives but require IDR 100.000 upgrade fee per dive

Unused Dives

  • If for any reason, guests miss dives which were available and readily offered by The Underwater Tribe, the unused dives are both non-transferrable and non refundable.
  • Unused dives by any individual guest are not transferrable to another guest’s dive package.
  • For dives missed as a result of The Underwater Tribe, a dive credit may be issued for a subsequent Bali trip with The Underwater Tribe.
  • Hotel rooms are non transferable and non refundable.
  • Nature conditions are beyond our control and nature related issues are non refundable.
  • We strongly recommend that every traveller carries Trip Insurance and we Require that every traveller carries Medical Insurance before arriving in Bali. Basic DAN is not sufficient, everyone must carry insurance that covers medical emergencies that can occur outside of diving activities.

Reservation Confirmation & Payment System

  • Upon Booking, we require a 25% deposit within 10 days of booking for confirmation.
  • The Balance of Payment is due 30 days prior to check in.
  • Any booking made with less than 30 days prior to arrival must be paid in full within 7 days of the booking.

Cancellation Policy

  • Reservations which are cancelled 61 days or more prior to check in, 50% of the deposit will be forfeited and monies will be returned, minus any bank fees incurred by The Underwater Tribe
  • If reservations are cancelled between 60 and 31 days prior to check in, the total deposit will be forfeited
  • If cancellation occurs within 30 days of arrival, for any reason, all monies will be forfeited
  • Guests who are late on arrival or need an early departure due to unforeseen circumstances such as missed connections or late airplanes etc., any unused dives or hotel stays in the package are non-refundable/non-transferable
  • We require all travellers carry travel and medical insurance that will cover any and all of the above in case of unforeseen circumstances or medical emergencies

Wire Transfers

  • Payments for dive packages are transferred to The Underwater Tribe business account ( IDR, USD$ or Euro account).
  • All fees associated with these international transfers are to be borne by the diver and all payments must be received in full.
  • The amount The Underwater Tribe receives must match the invoice

Miscellaneous

  • Be sure your Passport has a minimum of more than 6 months validity and 3 blank visa pages for arrival into Indonesia
  • Some countries require Visa on Arrival to be paid upon arrival in Indonesia, this is USD $35. Please check about your passport before departure from home. Visa on Arrival is for 30 days only so please plan accordingly. If you require longer in the country please let us know and we can offer further information
  • Please carry Indonesian cash. (Change foreign currency in South Bali as it can be difficult to exchange outside of main cities)
  • Diving and Health Insurance are required, DAN offers comprehensive Hyperbaric Chamber insurance and this is most definitely recommended. A further insurance covering medical treatment is also required. The Underwater Tribe will not be responsible for costs accrued due to inadequate medical insurance coverage. World Nomads is a good option for coverage.

 

***The Underwater Tribe reserve the right to change the rates of diving, transfers, and hotels any time without prior notice. This can be due to changes in local price structure such as fuel hikes, hotel price hikes, boat price hikes.

Please see our Insurance Policy for more information about Dive and Travel Insurance